Do you need a place to store some prized possessions? Self-storage experts say that in addition to considering the size and price of a unit, you should look for the following six attributes in a storage facility.
1. Super Customer Service
The first time you contact a self-storage facility, whether by email, phone, or in person…you will find out how customers are treated. A good manager should greet customers in a friendly manner and answer all questions thoroughly and efficiently. Things to watch for: a failure to give a straight answer and a lack of organization in the office.
2. Hands-On Manager
You should see a manager that is interacting with customers and solving problems, and having a manager that lives on-site, is ideal. With the apartment on-site and directly above the office, the tenant can feel confident that the manager will be available if a problem arises.
3. Squeaky Clean
The main office at a storage facility should give you an indication about the overall cleanliness of the place. The office should be dusted, have a clean floor, a spotless bathroom, and a well-groomed, neatly dressed manager. A clean office shows that the facility is well-maintained and that the staff will care for their tenants’ belongings in the same manner.
4. No Pesky Critters
A good self-storage facility will contract with a pest control professional who visits regularly. It’s extremely important to prevent infestations because pests can do plenty of damage to tenants’ belongings. Make sure and ask the facility that you are considering how they handle pest control.
5. Tight Security
A secure self-storage facility should have a gate with computerized access, security cameras, and good lighting. It is also helpful if there is an on-site manager present.
6. A Good Fit
All self-storage facilities are not the same, so your choice should depend partly on your own needs. For example, if you’re storing things you almost kicked to the curb because you’re not sure you want to keep them, price may be the only consideration. If you think you’ll want to retrieve items at night or on a weekend, you will want 24 hour access. So, keep your own needs in mind.